Comox Valley, BC · Vancouver Island
Human-first AI for Vancouver Island businesses
Local IT support on Vancouver Island, BC, plus IT and AI help for clients across the United States.
We set up, secure and support the systems your business runs on — and we build private AI assistants that take the repetitive work off your team.
The CIO session ends with a pilot designed for your business.
Online or in person · Tuesday to Friday, 10 AM to 7 PM PT · +1 250-792-0190
PACKAGES
Simple, flat-rate IT support
All packages include local support from André and Alice. No hidden fees.
Human Touch Assistant
Every customer answered.
A private AI assistant trained on your business — answers questions, books appointments and handles routine tasks 24/7. Secure by design: your data stays private, protected access.
- SetupCAD $990 one-time
- Monthly hostingCAD $149 / month
Small Office Care
2–10 devices
Managed IT for your whole team: monitoring, updates, backups and support.
- MonthlyCAD $149 / month
- Per device add-on+ $19 / device
Virtual CIO
Strategy + execution
André acts as your part-time CIO: IT roadmap, vendor management, security reviews and board-level reporting.
- Monthly retainerCAD $499 / month
- Project rateCAD $120 / hour
Supplies purchasing
One partner for the boring stuff
We keep your office stocked with toner, paper, cables and small IT supplies, so nobody has to chase them.
- With any HTIT monthly planIncluded
- StandaloneCAD $49 / month
All prices CAD plus GST/PST.
OUR APPROACH
Technology that works for people, not the other way around.
We explain everything in plain English
No jargon, no upselling. We tell you what's wrong, what we're doing about it, and what it will cost — before we start.
We show up when it matters
Work-stopping issues go to the front of the line. We're local, so we can be on-site in the Comox Valley when remote support isn't enough.
AI that helps, never replaces
Our AI assistants handle the repetitive work so your team can focus on customers, craft and each other. Every agent hands off to a real person when it matters.
WHO WE HELP
Local businesses across Vancouver Island
If you run it, we can support it.
SERVICES
Everything your business needs to stay secure and running.
Managed IT
Monitoring, updates, backups and support for your devices and network — all handled for a flat monthly fee.
Cybersecurity
Threat assessments, endpoint protection, staff training and incident response. Built in from day one.
Microsoft 365
Setup, migration, licensing and ongoing support for email, Teams, SharePoint and OneDrive.
AI Agents & Bots
Private AI assistants that answer questions, book appointments and handle routine tasks — trained on your business.
Process Automation
We map your repetitive tasks and automate them, so there's less manual work and fewer errors.
IT Strategy
A clear IT roadmap aligned to your business goals, delivered by André as your part-time Virtual CIO.
AI & Neural Network Optimization
Practical, privacy-first AI for law firms, accountants, dentists, realtors, clinics, builders and shops across the Comox Valley.
Serving Courtenay, Comox, Cumberland, Campbell River and the Comox Valley
Human Touch IT provides computer repair and IT support right across the Comox Valley, from Courtenay and Comox to Cumberland. We come onsite throughout the Valley and help remotely whenever a quick screen share will do. Campbell River businesses get remote support first, with onsite visits booked in advance.
Most small businesses are one click away from a breach.
Phishing, ransomware and credential theft are the top threats facing Vancouver Island businesses right now. We can assess your exposure and close the gaps.
Book an Expert IT SessionTHE TEAM
Two founders. One mission.
André Onofre
Founder · Technical Lead · Former CIO (PPSA, HRT)
Three-time award winner: Finalist Best CIO in Brazil (IT Mídia), IBM success case of the year, 3rd place Best CIO of Rio de Janeiro. Master's in Networks (CBPF), IT Project Manager (FGV), Master's in Data Science & Analytics (USP). Microsoft Certified (19 certifications including MCSE).
Former CIO at Pré-Sal Petróleo (PPSA), the Brazilian state-owned pre-salt oil company, and at HRT Oil & Gas.
Alice Souza
Co-founder · Marketing & Finance Director
MBA, CPHR. Deep experience in the public sector. Has built and run businesses in Brazil and Canada. Leads marketing, finance and process automation at Human Touch IT.
Get in touch
Ready to talk?
Comox Valley, BC · Vancouver Island
We respectfully acknowledge that we live and work on the unceded traditional territory of the K'ómoks First Nation, the traditional keepers of this land.
We prefer bookings over unscheduled calls. WhatsApp and phone are always welcome for existing clients.
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